When there is reasonable cause to suspect abuse or neglect, what is required of case managers and how should the report be handled in the client record?

• A. Report to the appropriate authorities when there is reasonable cause, and document the report in the client record.
• B. Report to the appropriate authorities only after a court order; document in the record.
• C. Notify the client first before reporting; document in the case plan.
• D. Reporting is optional if the client agrees; no documentation needed.

Answer: (A)

When there is reasonable cause to suspect abuse or neglect, reporting to the appropriate authorities is mandatory. This ensures safety and initiates a timely investigation. The report should be documented in the client record, capturing essential details such as the date and time of the report, what was observed or alleged, who was notified, and any actions taken by the agency. This documentation provides a clear, confidential trail for accountability and ongoing case management. Do not delay reporting for any reason, and follow your agency’s policy for how and where to file the report. The client may not need to be notified before reporting, and reporting is not optional.