Not a core value of VASAP?

• A. Promoting customer service
• B. Protecting confidential information
• C. Promoting inclusivity
• D. Public accountability

Answer: (D)

The focus here is on what VASAP staff are guided to prioritize in their day-to-day work with clients. Promoting customer service, protecting confidential information, and promoting inclusivity are all values that shape how you interact with people, protect their privacy, and ensure fair access to services. Public accountability, while important for organizational governance and oversight, isn’t a frontline guiding value for how you conduct yourself in client interactions. It’s about being answerable to the public and to oversight bodies, not about the direct manner in which services are delivered. So the option describing public accountability isn’t a core value that guides everyday practice, even though the program must still meet accountability standards.