How should you handle a client who misses a session?

• A. Ignore the no-show and wait for them to return.
• B. Attempt contact, document the no-show, assess risk, reschedule promptly, explore reasons, and adjust the plan if needed.
• C. Cancel all future sessions immediately.
• D. Publicly shame the client to encourage attendance.

Answer: (B)

Handling a no-show is about re-engaging the client promptly while assessing safety, identifying barriers, and adjusting the plan to keep care on track. The best approach is to reach out, document the incident, assess risk, reschedule as soon as possible, explore why they missed the session, and adapt the treatment plan if needed. This keeps the client connected, respects their circumstances, and helps prevent deterioration in risk or disengagement. If there is any immediate safety concern, escalate appropriately and involve supervision or crisis resources as required. Ignoring the no-show or canceling all future sessions ends the opportunity for care and can increase risk. Shaming the client damages trust and reduces willingness to seek help.