For out-of-state cases, intake and classification are conducted how?

• A. After transfer.
• B. Not required for out-of-state cases.
• C. In person only.
• D. Conducted prior to transfer, with provisions for completing the intake process over the telephone.

Answer: (D)

Intake and classification for out-of-state referrals should be completed before the client is transferred, with the option to finish the intake process over the telephone if needed. Doing this pre-transfer allows staff to verify eligibility, gather essential information, determine the appropriate service level, and prepare for a smooth handoff, reducing delays once the client arrives. If some details can’t be captured remotely, they can be completed by phone, but the key steps of intake and classification are already in place. This approach avoids delays that would occur if intake happened after transfer and recognizes that in-person only options create unnecessary barriers.